Help & Support
We'd love to hear from you! Whether you have questions, feedback or need assistance, we're here to help.
Can't find something?
Can't find what you're looking for? Use the search bar below to locate specific information:
Chat with us now
If you need help or have a question, please open our online chat for assistance.
Got a question?
Got questions? We've got answers. Explore our FAQs and find what your looking for quickly, if you don't see your question please contact us - we're here to help.
Manage your account
Whether you want to make an online payment, change your personal details, or request a change to your payment date, we try to make things as simple as possible.
Have a complaint?
The fair treatment of our customers is very important to us. If you are less than satisfied we want to know so that we can put things right.
Get in touch
We understand that although some contract management tasks can be done online, there will be times that you just need to speak with someone. The below contact details are for our PCP and PML customers. If you're a PCH customer you'll need the contact numbers lower down.
Personal Contract Purchase & Personal Motor Loan Customers
Speak to...
Calls from UK landlines and mobiles are free
Our lines are open:
Monday to Friday:
8am – 6pm
Saturday:
9am – 1:30pm
Speak to...
Calls from UK landlines and mobiles are free
Our lines are open:
Monday to Friday:
9am – 5pm
Speak to...
Calls from UK landlines and mobiles are free
Our lines are open:
Monday to Friday:
9am – 5pm
| Account Management Fees | Empty |
|---|---|
| Copy statement of account | £12.00 |
| Change of payment due date* | £25.00 |
| Change of vehicle registration plate | £30.00 |
| Collection of vehicle upon voluntary termination of agreement | £70.00 |
| Transfer of agreement fee** | £150.00 |
| Arrears Management Fees | Empty |
|---|---|
| Monthly arrears fee*** | £35.00 |
| Internal collection agent visit | £50.00 |
| External collection agent visit | £250.00 |
* One change of payment due date is allowable free of charge any time during the agreement.
** Only applicable for agreements not regulated by the Consumer Credit Act, i.e. transfers from one limited company to another limited company.
*** When your payment is made late and for every subsequent month that your agreement remains in arrears, limited to 3 in any single defaulting period. The charges detailed within this document are correct as at 30th July 2014. Hyundai Finance reserves the right to amend these fees at any time.
Personal Contract Hire Customers
The below contact details are for our PCH customers. If you're a PCP or PML customer you'll need the contact numbers above.
Speak to...
Calls from UK landlines and mobiles are free
Our lines are open:
Monday to Friday:
9am – 5:30pm
Speak to...
Calls from UK landlines and mobiles are free
Our lines are open:
Monday to Friday:
9am – 5:30pm
Speak to...
Calls from UK landlines and mobiles are free
Our lines are open:
Monday to Friday:
9am – 5:30pm
| Account Management Fees | Empty |
|---|---|
| Copy statement of account | £12.00 |
| Change of payment due date* | £25.00 |
| Change of vehicle registration plate | £30.00 |
| Collection of vehicle upon voluntary termination of agreement | £70.00 |
| Transfer of agreement fee** | £150.00 |
| Arrears Management Fees | Empty |
|---|---|
| Monthly arrears fee*** | £35.00 |
| Internal collection agent visit | £50.00 |
| External collection agent visit | £250.00 |
* One change of payment due date is allowable free of charge any time during the agreement.
** Only applicable for agreements not regulated by the Consumer Credit Act, i.e. transfers from one limited company to another limited company.
*** When your payment is made late and for every subsequent month that your agreement remains in arrears, limited to 3 in any single defaulting period. The charges detailed within this document are correct as at 30th July 2014. Hyundai Finance reserves the right to amend these fees at any time.
Not a customer yet?
Discover our finance products
Hyundai Finance offers you a range of options which can be tailored to suit the way you want to pay.
Contact your retailer
We have a national network of retailers across the country. Find your nearest's contact details here.
Latest Offers
With low rate finance available across the Hyundai range, it's never been easier to find your perfect Hyundai.